Technical Help

For the best experience, use a desktop or laptop computer with these browsers:

💡 Pro tip: Always use the latest version of your browser for the best experience and security.

To prevent losing your work:

• Sign up for a free account - Your data saves automatically when logged in
• Click "Save Draft" buttons - Each section has its own save button
• Personal info auto-saves - This section saves automatically after 2 seconds of inactivity
• Check your login status - Make sure you're logged in (check top right corner)

Try these solutions in order:

1. Check your internet connection - Saving requires an active connection
2. Disable ad blockers - They can interfere with save functionality
3. Try a different browser - Use Chrome or Firefox for best results
4. Clear browser cache - Go to Settings > Privacy > Clear browsing data
5. Disable browser extensions - Especially password managers and auto-fill tools
6. Check if you're logged in - You must be logged in to save

Still having issues? Try using an incognito/private browser window as a temporary solution.

Common solutions:

• Use a desktop/laptop computer - Not a mobile device
• Click directly on the field - Not on the label above it
• Use Chrome or Firefox - These browsers work best
• Update your browser - Old versions may have compatibility issues
• Disable browser extensions - Especially auto-fill and password managers
• Enable JavaScript - Check browser settings > Privacy/Security
• Clear browser cache - This often fixes input issues

Try these solutions:

1. Disable pop-up blockers - PDFs open in a new window
2. Check your Downloads folder - It may have downloaded silently
3. Clear browser cache - Helps with download issues
4. Use Chrome or Firefox - Best PDF generation compatibility
5. Check available disk space - Ensure you have room for the file

Alternative: Try downloading as DOCX first, then convert to PDF using Word or Google Docs.

Performance optimization steps:

1. Close other browser tabs - Free up memory
2. Clear browser cache and cookies - Settings > Privacy > Clear data
3. Disable browser extensions - They can cause conflicts
4. Update your browser - Older versions may have bugs
5. Restart your browser - Clears temporary issues
6. Check computer memory - Close other applications
7. Try incognito/private mode - Runs without extensions

Why we require a computer:

• Resume building requires precise formatting that mobile screens can't display properly
• Extensive typing is difficult on mobile keyboards
• ATS-optimized formatting needs careful review on a full screen
• PDF generation works best on desktop browsers
• Professional documents deserve professional tools

For best results: Use Google Chrome or Mozilla Firefox on a desktop or laptop computer with a screen at least 13 inches.

You can log out in two ways:

1. From any page: Click your username in the top navigation bar, then click "Logout"
2. From Dashboard: Navigate to your account settings and select "Logout"

Reset your password in a few steps:

1. Go to the login page
2. Click "Forgot Password?" link below the login button
3. Enter your email address
4. Check your email for reset instructions
5. Click the link in the email (valid for 15 minutes)
6. Enter your new password

Extensions that commonly cause issues:

Enable JavaScript in your browser:

Note: JavaScript is essential for Axion to function. It cannot be disabled.

Common reasons for automatic logout:

• Session timeout: For security, sessions expire after 24 hours of inactivity
• Browser settings: Clearing cookies on exit will log you out
• Multiple devices: Logging in elsewhere may end other sessions
• Network issues: Unstable connection can interrupt sessions
• Privacy mode: Incognito/private browsing doesn't save login state